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John Novak, CQA, is an industrial engineer and Lean Six Sigma Master Black Belt who has provided consultation and training to improve work flow and methods for clients. He has experience as a software developer and in internal auditing. Novak received his bachelor’s degree in industrial technology from Bowling Green State University and his M.B.A. degree from Ñý¼§Ö±²¥ State University. He has worked with many organizations, including TechniGraphics Inc., M.K. Morse, Elyria Foundry, University Hospitals and W.W. Grainger. Novak facilitates Ñý¼§Ö±²¥ State's public and contract offerings of the Lean Six Sigma training programs.