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Golden Insights Blog

ccpd_deaston

Program ParticipantA problem has been reoccurring for years. Everyone agrees it is time to stop talking about it and finally implement a solution. Yet, every time a solution is presented to decision-makers, the idea is met with resistance and no action is taken. Once this situation has happened a number of times, people who were creative thinkers and enthusiastic problem-solvers have now become complacent and silent.

ccpd_tkraft

Program ParticipantIn almost all business writing and presentations, you are trying to make a point. You hope to communicate something you want your audience to know, do or feel. Many business communicators, unfortunately, don鈥檛 do a very good job of making their point. The primary problem is that they bury their point in too many words, making it difficult for their audience to find or recognize it.

ccpd_kfrieden

Program ParticipantIf we want to communicate with influence we need to forget the Golden Rule - 鈥淭reat others as you would like to be treated.鈥 Of course we all want to be treated with dignity and respect; that is a given. But beyond that, it is important not to approach or communicate with others in the way we like to be treated, but approach them in the way that suits them the best; the Platinum Rule.

ccpd_kfrieden

Program ParticipantResearch shows that people would rather talk with someone nice over someone knowledgeable. Think about that for a moment. Can you remember a time in your career that you knew the person who had the answer to the question you had, but they weren鈥檛 very nice; so instead you asked around among the people you liked, hoping they had the answer you needed?

ccpd_deaston

Program ParticipantHave you ever been frustrated by the detailed answer someone gave you to a simple question? Today鈥檚 society values brevity. People send short but frequent text messages to update others on their whereabouts and happenings. Few people listen to an entire State of the Union Address, but instead prefer to be informed later by the summary sound bites provided by the news media. This is not a new phenomenon created by technology, however.