Roman Panchyshyn, University Libraries, authored "Retraining and Reskilling the Technical Services Staff" in Creating the 21st Century Academic Library, Vol. 6, Lanham, Maryland: Bradford Lee Eden, (2016), 55-64.
Summary: Panchyshyn discusses in detail issues faced by technical services managers in libraries when facing the need to train or retrain existing library staff to meet the needs of the 21st century academic library. The article stresses which skills technical services staff will require in order to provide effective services for patrons in a future library setting, and also stresses the role technical services managers must play as change agents within the library.
